Features
Every call becomes an organized next step.
Configure how calls are answered, qualified, routed, documented and measured.
AI Call Answering
Answer every inbound call immediately with a natural, transparent voice experience.Lead Qualification
Capture the service, location, urgency and decision-ready details your team needs.Appointment Booking
Offer approved time slots and create appointments in the connected calendar.Warm Call Transfer
Route urgent, high-value or complex calls to the right person with context.Call Recording & Transcription
Create a searchable record when recording is enabled and properly disclosed.Structured Call Summaries
Turn every conversation into an organized service request, not a wall of text.CRM Updates
Send clean customer and job data to verified or custom-connected systems.SMS & Email Notifications
Alert teams and confirm next steps with customers using approved templates.English & Spanish
Serve more callers with language-aware scripts, terminology and transfer rules.After-Hours Answering
Protect nights, weekends and holidays without sending good leads to voicemail.Call Analytics
See demand, outcomes, booking status and reasons calls need human follow-up.AI Quality Control
Review outcomes, refine knowledge and maintain clear human escalation paths.Your next call could be your next job
Make sure someone answers.
See how SHINOVA would handle your real call flow, service area and booking rules.