Monthly service calls
Operating volume informing our workflow design
The AI Front Office for Service Businesses
Every call answered. Every opportunity organized.
SHINOVA answers, qualifies, books and updates your systems 24/7, with a voice customers can actually talk to.
7-day free trialCancel any timeNo card to request a demo
Natural conversationsHuman escalationService-business workflows
The experience behind SHINOVA
Our numbers
Founding-team operating experience. These are not promises of future customer results.
Service-business scale
CAD thousands in founder operating experience
Local-service campaigns
Growth experience across multiple markets
Years of digital operations
Strategy, systems and customer acquisition
Built for the people who keep service moving
More human moments. Less front-office friction.
Real customer stories will be added only after approval. These cards show the workflows SHINOVA is designed to support.
Active-leak intakePlumbing
Qualify urgency before dispatch
After-hours coverageHVAC
Keep no-cool and no-heat calls moving
Storm-call triageRoofing
Capture damage and property context
Same-day qualificationGarage doors
Identify trapped vehicles and safety risks
Safety-first routingElectrical
Escalate sparks, smoke and outages
Loss intakeRestoration
Organize source, timing and insurance details
Authorization checksLocksmith
Screen property and vehicle access calls
Dispatch-ready detailsAppliance repair
Collect appliance, brand and symptoms
Active-leak intakePlumbing
Qualify urgency before dispatch
After-hours coverageHVAC
Keep no-cool and no-heat calls moving
Storm-call triageRoofing
Capture damage and property context
Same-day qualificationGarage doors
Identify trapped vehicles and safety risks
Safety-first routingElectrical
Escalate sparks, smoke and outages
Loss intakeRestoration
Organize source, timing and insurance details
Authorization checksLocksmith
Screen property and vehicle access calls
Dispatch-ready detailsAppliance repair
Collect appliance, brand and symptoms
The operating experience behind the product
The results that shaped SHINOVA.
Founder operating experience, not guaranteed SHINOVA customer outcomes. Public case-study attribution remains subject to final approval.
Founder-operated North American service company
Operational environment informing SHINOVA
Observed operating benchmark
Internal operating experience
A better front office
Technology customers can talk to. Control your team can trust.
The voice is only the beginning. SHINOVA understands what the customer needs, follows the right questions, knows when to transfer and leaves the operation with clean data.
Follow the full call flow ↗Live call • 00:43Garage door scenario
My garage door will not open and my car is trapped.
I can help get this booked. Is the door fully closed, and do you see a broken spring above it?
IntentRepair
PrioritySame day
Next stepBook slot
Built around real service calls
Every industry has its own urgency, language and next step.
01
Garage Door Companies
Qualify broken springs, doors off track, opener failures and trapped-vehicle calls.
Explore workflow ↗02
HVAC Companies
Separate no-cool and no-heat emergencies from maintenance and estimate requests.
Explore workflow ↗03
Plumbing Companies
Triage active leaks, sewer backups, no-hot-water calls and planned installations.
Explore workflow ↗04
Roofing Companies
Capture storm damage, leak location, property type and insurance context.
Explore workflow ↗05
Locksmith Companies
Screen lockouts, rekeys and car-key work with ownership and safety checks.
Explore workflow ↗06
Gates & Access Control
Distinguish operator failures, access issues and safety hazards at homes and sites.
Explore workflow ↗07
Electrical Contractors
Route outages and safety risks while capturing project and panel details.
Explore workflow ↗08
Restoration Companies
Identify water, fire and mold losses and capture insurance-ready intake details.
Explore workflow ↗Compare the front office
SHINOVA vs. the alternatives.
| Capability | Voicemail | Answering service | Generic AI toolOthers | SHINOVA |
|---|---|---|---|---|
| Immediate answerImmediate answer | NoNo | Queue dependentQueue dependent | Usually△ | Yes, 24/7✓ |
| Service-specific qualificationService-specific qualification | NoNo | Script dependentScript dependent | Often generic△ | Business-specific✓ |
| Appointment bookingAppointment booking | NoNo | LimitedLimited | Varies△ | With verified integration✓ |
| Structured CRM updateStructured CRM update | NoNo | Usually manualUsually manual | Varies△ | Configured workflow✓ |
| Urgent human transferUrgent human transfer | Callback laterCallback later | Operator transferOperator transfer | Varies△ | Rule-based warm transfer✓ |
| Transparent AI disclosureTransparent AI disclosure | N/AN/A | HumanHuman | Varies△ | Configured clearly✓ |
30-day pilotTest SHINOVA on your real call flow.
Request a pilotMeet the brains
The people behind SHINOVA
Built by operators, product thinkers and AI builders.
Hadar
Strategy & GrowthPolina
Product & TechnologyOliver
AI DevelopmentNorth American market experience
Built from 100+ local-service campaigns across multiple markets.
SHINOVA launches market by market, with local service areas, time zones, call priorities and language needs. Customer coverage claims will be added only when verified.
Explore locations
Canada + United StatesMissed-call calculator
What are unanswered calls costing you?
Move the assumptions and see the opportunity immediately. Use your own numbers, not a generic industry promise.
Estimate assumes 45% of missed callers would have booked. Adjust all variables in the full calculator.Potential missed revenue$176,904per yearAdjust every assumption
Monthly$14,742
Potential bookings8 / week
From the resource library
Answers operators can use.
AI Phone AgentsAI Phone Agents
What Is an AI Phone Agent?
A practical definition for owners who need calls answered, qualified and booked.
Read article ↗
AI Phone AgentsAI Phone Agents
How Does an AI Receptionist Work?
Follow a call from first ring to structured CRM update.
Read article ↗
AI Phone AgentsAI Phone Agents
Can an AI Receptionist Book Appointments?
What real-time availability, permissions and fallbacks require.
Read article ↗
AI Phone AgentsAI Phone Agents
How Natural Can an AI Phone Agent Sound?
Where voice quality matters and where workflow matters more.
Read article ↗
AI Phone AgentsAI Phone Agents
AI Receptionist vs Traditional Answering Service
Compare speed, consistency, judgment and cost structure.
Read article ↗
AI Phone AgentsAI Phone Agents
AI Receptionist vs Voicemail
Why a live next step changes customer behavior.
Read article ↗Questions, answered
What service-business owners ask first.
Does SHINOVA pretend to be human?
No. SHINOVA is designed for natural, transparent conversations. Disclosure language is configured for the market and use case.
What happens when the AI is unsure?
It follows approved fallback rules. That can include asking a clarifying question, taking a message, or transferring to a person.
Can it book directly into our system?
Booking depends on the calendar or field-service integration. Every connection is verified and labeled before launch.
How long does setup take?
Pilot timing depends on your call flow, service areas, knowledge base and integrations. A scoped timeline is provided before work begins.
Are calls recorded?
Only when enabled, with disclosure and retention settings appropriate to the business and jurisdiction.
Your next call could be your next job
Make sure someone answers.
See how SHINOVA would handle your real call flow, service area and booking rules.